Refund Policy

Date of Entry into Force: 04 November 2024

Welcome to AI-Whatever.com. These Terms and Conditions (hereinafter referred to as “Terms”) govern your access to and use of our website and any associated services (collectively, the “Services”).

By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms. Should you disagree with any part of these Terms, please discontinue your use of our Services.

1. General Provisions

In these Terms, “we,” “us,” and “Company” refer to Viresta s.r.o., registered under Czech law with registration number 22224131. “You” and “User” refer to any individual accessing or using our Services.

By accessing the Website, you agree to comply with all local laws and regulations in your country of residence.

2. Refund Policy

We strive to maintain a fair and transparent refund policy, compliant with market practices in the Czech Republic and EU.

Eligible Refund Circumstances

Refunds may be issued in the following cases:

1. Technical Issues: If you experience technical difficulties with our Services that cannot be resolved within five (5) business days, you may request a refund for the latest charge.
2. Unauthorized Charges: If unauthorized transactions are detected on your account, contact our support team immediately. After verification, a refund may be issued.
3. Billing Errors: Overcharges or other billing mistakes are eligible for correction, including a refund if applicable.

Ineligible Refund Circumstances

Refunds will not be granted in the following cases:

1. The Service has been delivered as agreed and without defects.
2. Requests are based on unused portions of Services after substantial use.
3. Refunds are requested for reasons not specified in the eligible circumstances.

Refund Process

To request a refund, follow these steps:

1. Contact Support: Send a refund request via email to support@ai-whatever.com, including your name, order number, and the reason for the refund.
2. Evaluation: Our team will assess your request and may request additional information if necessary.
3. Decision: You will be notified of our decision within ten (10) business days from your submission. Approved refunds will be processed via the original payment method within fifteen (15) business days,

though delays may occur depending on your payment provider.

Chargebacks

If a chargeback is initiated, we reserve the right to dispute the chargeback with your payment provider and take appropriate actions to recover funds where justified.

Contact Information

For any inquiries regarding these Terms, please contact us at:

Email: support@ai-whatever.com